Italy Imported Terms & Conditions of Sale & Site Use

Cancellation Policy:

Due to the bespoke nature of Italy Imported Limited's products (each oven is hand made to order) orders can only be cancelled within 24 hours of the order being placed - please contact us if you wish to cancel an order.

The price of a product or service shall be as stated on this website at the time You place Your order. All product or service descriptions and illustrations shown on the website are provided in good faith but are intended as guidance only and actual products or services may vary accordingly.
We try and ensure that all prices on our website are accurate but errors may occur. If we discover an error in the price of a product and/or service You have ordered, we will inform You as soon as possible and give You the option of reconfirming Your order at the correct price or cancelling it. If You cancel before Your order is confirmed, no payment will be taken from Your card. If You are made aware of incorrect pricing after payment is taken from your card we will give You the option of paying the difference, or will process a full or partial refund depending on the circumstances.

Payment will be taken at the time of or shortly after You confirm Your order. You confirm that the credit/debit card or other payment method that is being used is Yours. All credit/debit card holders and payment accounts are subject to validation checks and authorisation by the card issuer and/or payment processor. If the issuer of Your card and/or payment processor refuses to authorise payment We will not accept Your order and We will not be responsible for any delay or non-delivery. We are not obliged to inform You of the reason for the refusal of an order.
We are not responsible for Your card issuer, bank or payment account charging You for processing Your payment in accordance with Your order.

Compliance with the PCI Security Standards Council
As part of our best practice policy, Italy Imported Limited fully complies with the PCI Security Standards Council's requirements regarding the collection, usage and disposal of customer's financial, credit and debit information provided to purchase one of our products or services. This protects our customers from identity theft associated with compromised, insecure or stolen data and credit and debit information.

Security of personal information
Italy Imported Limited strictly protects the security of personal information, protecting your data from loss, misuse, unauthorized access or disclosure, alteration or destruction.

General Terms and Conditions
You agree to use the Services only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Services by any third party. You agree to comply with these Terms of Use when using our Services and all applicable laws and regulations, together with any specific usage rules that may be posted in relation to any material and content that You access via the Services. The contents of the Services provided to You by us may not be copied, reproduced, communicated and/or made available to the public, republished, downloaded, posted, recorded, broadcast or transmitted or used in any other way, except for Your own personal, private and non-commercial use, unless otherwise expressly permitted by us. You agree that You will not use the Services in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or inconvenience to any other person.
You will not do anything that may cause damage to the Services or our servers, systems or equipment or those of third parties, nor access or attempt to access any users' data or to penetrate or attempt to penetrate the Services' security measures. You agree to compensate us in respect of any damages suffered by us or any of our losses resulting from any claim made by a third party in each case in respect of any matter arising from Your use of the Services in breach of these Terms of Use or from Your violation of any applicable law or regulation.
You agree not to give any indication that You have any commercial relationship with us, or that You are our agent. We reserve the right to suspend, restrict or terminate Your access to any, or all, our Services at any time at our sole discretion if we consider You are or may be in breach of these Terms of Use.
We may terminate this Agreement with You by giving You reasonable notice via E-Mail or in writing.

Intellectual Property
All intellectual property rights on the Services and all material or content made available by Italy Imported Limited via the Services shall remain at all times the property of Italy Imported Limited. The names, images and logos identifying us, Italy Imported Limited, our partners or third parties and our/their products and services contained in the Services are proprietary marks and may not be reproduced or otherwise used without express permission. Nothing contained in these Terms of Use shall be construed as conferring by implication any license or right to use any trade mark, patent, design right or copyright of Italy Imported Limited or of any third party.

Links to Other Sites and Services
The Services may contain links to other third party sites and services through advertising or otherwise. These links are provided for Your ease of reference and convenience only. We have no control over those third party sites or services and are not responsible for their contents. We do not endorse the material contained in their sites or services, and have no association with their operators.

You agree that we won't be party to any transaction or contract with a third party that You may enter into and we won't be liable to You for any loss or damage which You may suffer by using those third party sites and services. You agree that You will not involve Italy Imported Limited in any dispute You may have with such third party sites and services.

Our Legal Obligations and Limits On Liability
Nothing in these Terms of Use will restrict Your statutory rights (including Your rights to receive a reasonable standard of service, more details about which can be obtained from Your local Trading Standards Office or Citizen's Advice Bureau); or limit our liability for death or personal injury resulting from our negligence or for fraud. These Terms of Use shall not make us responsible for any damage or loss caused to You where such damage or loss is not reasonably foreseeable to You and us when You agree to these Terms of Use (which occurs automatically when You access and continue to use the Services), including where the damage or loss results from our breach of these Terms of Use. We do not accept liability for any damage or loss caused to You where You are not entering into these Terms of Use as a consumer.

The Terms of Use supersede any other terms and conditions for use of this website previously published by us.
These Terms of Use are available in English only and shall be governed by and construed in accordance with the laws of England (or the laws of Scotland if You are domiciled there). Disputes arising in connection with these Terms of Use shall be subject to the exclusive jurisdiction of the courts of England and Wales unless You choose the jurisdiction of Your domicile in Scotland or Northern Ireland.
Terms and Conditions
These terms and conditions ("Terms of Use") are in addition to our privacy policy and our returns policy. These Terms of Use apply to the purchasing of goods from Italy Imported Limited available through www.italyimported.com (the "Services"). These "Terms of Use" govern the relationship between You (the consumer) and us when You access and use the Services (the "Agreement"). By accessing and continuing to use the Services, You agree to be legally bound by these Terms of Use. Italy Imported Limited reserve the right to update and amend these Terms of Use and any changes will posted on the Services. It remains Your responsibility to ensure You have reviewed the Terms Of Use regularly and familiarise Yourself with any changes. If You do not agree with any of our Terms Of Use then You should not use our Services.

About Italy Imported Limited
The Services are provided to You by Italy Imported Limited. Any reference to "You" or "Your", means you as user of our Services, any reference to "we", "us", "our" is to Italy Imported Limited. Italy Imported Limited sell handmade, 100% terracotta, wood fired ovens, as well as selling and distributing wood fired oven accessories. Italy Imported Limited is a company registered in England & Wales with its registered office at Avenue House, Southgate, Chichester, PO19 1ES. Registered Company number: 8345023.

Contact Us
For further product information, questions about our terms and conditions, including our Privacy Policy and Return Policy, please email
or write to
Italy Imported Ltd, Avenue House, Southgate, Chichester, PO19 1ES.

About You
You confirm that You are over 18 and the valid holder and owner of any credit or debit card used during Services. We reserve the right to refuse your order at our discretion.

Privacy Policy
To purchase goods/services through Italy Imported Limited you must provide your name, address, phone number, and email address. In order to make payments through WorldPay and SagePay, you must provide credit card, debit card or bank account information.

Non-storage of customer's financial records and/or account numbers by Italy Imported Limited.
Italy Imported Limited do not keep the transaction or financial information including credit card, debit card or bank account information of its customers, preferring to use our Payment Gateway Partners SagePay for all payment and fraud prevention procedures. Your name, address, phone number, and email address is required for your product/service order and delivery. By purchasing from us you agree that we may use your personal information to: provide the services and customer support you request, resolve disputes and collect payment, improve our services and the content and layout of our website, and to keep you informed of new products, special offers and other announcements from us. We will not sell or rent your personally identifiable information or disclose a list of our customers to third parties.

Italy Imported Limited's means of contact with customers.
We communicate with our customers via email and telephone to provide requested services, organise delivery, resolve customer complaints, and respond to customer requests.

Once payment is received in full, Italy Imported Limited will contact the customer via email to arrange a delivery date. Due to our ovens being handmade to order, Italy Imported Limited cannot provide specific dates for delivery. Current lead time is around three weeks from date of order but this may be longer for special bespoke items. The customer is required to be present at the address to sign and confirm receipt of goods in satisfactory condition. Prior to signing, the customer must check for any signs of damage, as failure to do so will void transportation insurance. Insurance covering oven and/or goods damage is terminated once the goods have been signed for, please ensure you check the oven and/ or goods, before signing for it/them. Goods recorded as unchecked will be believed to have been received in good order.

If a redelivery has to be arranged due to the customer not being present to receive the delivery, a charge for redelivery will be applicable.

Italy Imported Limited cannot guarantee delivery times as deliveries are carried out by third party couriers.

Saturday Delivery can be requested, and is classed as a 'Weekend/Special Delivery' which is subject to an additional charge over and above the standard delivery charge, please contact us for details.

We deliver throughout the United Kingdom, although delivery to remote areas may incur a surcharge as defined by the courier company. Contact us for further information on courier rates to your address.

Delivery is a KERBSIDE delivery, meaning the driver will move the pallet by pallet truck only on hard standing ground. It is not the driver's responsibility to move or assemble your oven beyond the kerb.

The delivery driver is not responsible for moving/assembling the oven and/ or goods or handling packaging upon or after arrival.

Returns Policy
If, for whatever reason, you are not 100% happy with your purchase you can return it within 30 days so long as it is still in the original packaging, has not been unpacked, assembled or used and has been stored indoors away from the elements. Returns will be credited to the payment card and subject to a 50% restocking fee and a separate collection fee and inspection. Your statutory rights as a consumer are not affected.

In no event shall Italy Imported Limited be responsible and liable for any incidental and consequential damages to property, losses, bodily injuries and the like caused by defects in its products.

By purchasing a wood fired oven from Italy Imported Limited you are hereby accepting our terms and conditions.

Customers use their Italy Imported Limited wood fired ovens at their own risk. We advise customers to have an appropriate and working fire extinguisher close by at all times to tackle a fire should one occur in and around the vicinity of the oven.

Never leave your oven unattended and be wary of flying sparks.
Italy Imported Limited is in no way liable for any building works undertaken including but not limited to 'building in' our ovens and building oven stands. The guidance we provide to install our products are only guidelines and must be assessed by You the customer to be appropriate to your oven installation. Italy Imported Limited is not responsible for any mis-communication or errors in its installation guidelines.